Customer Policies

Courses & Custom Guiding

• For all courses and custom outings, payment is required in full at time of reservation.
• If it is more than 30 days before your start date, you are eligible to reschedule to another date or receive a full credit for a future course.  Alternatively, you can receive a refund minus a 10% administrative fee. Cancellations made within 30 days of your start date are non-refundable. You may request to be rescheduled to another date or receive a credit for future use both subject to a 10% processing fee. Within 7 days of your start date, no refund and no exchange option is available.
• After 90 days from date of purchase, all purchases are ineligible for a refund to a credit card – only options for rescheduling or refunding to gift cards are available (within policy).
• As with any outdoor activity, weather plays a large role in decision making for the day. If an outing is cancelled by Colorado Mountain School due to weather, the participant has the option to: reschedule the day, be rewarded with a gift certificate for the value of their outing and/or trip, or be issued a full refund. We do our best to provide the best possible service to our guests and start times may be adjusted to give the team the best possible chance for success based on weather and conditions.
• To request a refund or exchange, simply visit your Orders and click “Request Refund”. All requests will be processed in accordance with the policy stated above. For exchanges, your original order will be refunded to store credit, which you can use to place your new order.

Lodging

• Payment for lodging is required in full at the time of booking. Lodging deposit is refundable, minus the cost of one night per bed reserved.

Gift Cards

• Gift Cards never expire and cannot be exchanged for cash, check or credit.