We are professional risk managers and the wellbeing of our guests and guides is paramount. Whether it’s dealing with avalanche hazard, rockfall or COVID-19, we have frameworks, systems and controls in place to inform our risk management process. But we aren’t in this alone. As a valued member of our climbing or skiing party, we expect you to participate in risk management under our guidance. Here’s what we can do to manage our risk together:
Before We Meet
It is our goal to minimize as much risk as possible before meeting face-to-face.
Our guides are trained to recognize COVID-19 signs and symptoms, and methods of transmission. Our Service Team will contact each participant in your course or private outing by phone ahead of the start date. In your first call, roughly two weeks out, we will answer questions, discuss risk management, share medical forms and schedule a time to hold a COVID-19 medical screening call within 24 hours of your adventure start time.
This second conversation, the medical screening call, includes a standard set of questions provided by the Center of Disease Control (CDC). Based on your response, a recommended action is automatically generated from the CDC. Based on this recommendation, we will give you direction on if it is appropriate to participate or if you will need to reschedule. Guides will also undergo a COVID-19 medical screening call.
We have adapted our client cancellation and employee sick leave policies to allow more flexibility in case of potential exposure to COVID-19. If you cannot participate in your originally scheduled adventure, we’ll first try to find another time that fits your schedule. If that fails, you’ll have the option to receive a credit for any future adventure with CMS, or obtain a full refund.
During Our Adventure
Guides and clients must travel separately to and from the trailhead. We strongly discourage carpooling for guests outside of the same household.
Upon meeting, all guides and clients will do their best to maintain at least six feet of physical distancing, but we recognize this may not be possible at times. When within six feet of others, guides are required to wear non-medical cloth face masks. Clients are also required to bring a non-medical face covering such as a cloth face-mask (preferred) or buff when near others. As long as you have proper social distance, it is okay to temporarily remove your face covering when climbing or skiing. When appropriate, guides and clients may choose to wear gloves.
We recommend our clients bring their own gear. In some cases, we may need to share gear such as a rope or a client may need to borrow gear from CMS (organized ahead of time). All gear provided by CMS and our guides will undergo cleaning procedures before each outing. Clients are required to bring some form of hand sanitizer as we will be practicing proper hygiene throughout the day. If rock climbing, consider bringing a liquid chalk that has at least 60% alcohol content.
This is by no means an exhaustive list. These are just a sample of the systematic processes and procedures we have put in place to demonstrate how we approach managing COVID-19 risk. If you have concerns that you’d like to discuss, please contact our Service Team and we would be happy to discuss them. We believe in transparency, so our entire COVID-19 Operations Plan is available upon request, but be warned, it’s over 25 pages!
Risk management will be an interactive discussion leading up to, during and after your adventure. If clients refuse to follow our risk management instructions, we will be forced to end the day prematurely. We appreciate your understanding and participation in managing risk for our group’s outing.